Agustina Caputo
Regional Manager
Barcelona, Catalonia
Overview
Work Experience
Regional Manager
2023 - Current
-Coordinated all company operations in Barcelona -Administered budgets and managed the Barcelona office, reporting directly to directors and property owners. -Oversaw property acquisition and remodeling projects, including design and regulatory compliance. -Optimized departmental processes to enhance efficiency and service quality. -Manageing and supervising operations, maintenance and cleaning teams to ensure compliance with quality standards. Demonstrating advanced team management and leadership skills.
Property Management Specialist
2022 - 2023
-Maintain constant and transparent communication with property owners. -Provide regular reports and advise on improvements and investment strategies. -Provided property management services focusing on long-term rental management. -Advertise and show rental properties, select tenants, and negotiate lease agreements. -Collect rent, manage security deposits, and track late payments. -Administer budgets and maintain accurate financial records. -Conduct regular property inspections and document conditions. -Ensure compliance with local and state laws and regulations. -Coordinate and supervise property maintenance and repairs.
Building Manager
2021 - 2022
-Managed operations for a short-term rental building, ensuring smooth daily functions. -Negotiated and managed relationships with third-party service providers. -Set pricing strategies and handled accommodation requests. -Ensured product quality by maintaining facility standards. -Coordinated departments including reception, reservations, maintenance, and housekeeping.
Reservations department
2021 - 2021
-Oversaw long-term and short-term rental management. -Developed pricing strategies and managed accommodation requests. -Managed budgeting and rate floating/availability. -Processed reservation amendments, cancellations, and payments.
Senior Supervisor Front Desk & Reservations
2019 - 2020
-Supervised reservation and reception departments, enhancing online reputation management. -Handled customer claims and satisfaction management. -Assisted in hiring, training, scheduling, and evaluating employees. -Managed alternative accommodations during sold-out situations. -Maintained positive working relationships to achieve team goals.
Front Desk Agent
2018 - 2019
-Welcomed guests and managed check-in/check-out at strategic city locations. -Provided information about property amenities and local events. -Responded to guest requests and resolved issues promptly.
Front Desk Agent
2017 - 2018
-Managed check-in and check-out processes. -Handled reservations and provided guest information about the property and local amenities.
Content creator - General manager
2011 - 2017
-Planned and managed music, art, and cultural events. -Developed entertainment programs and managed budgets. -Selected and booked artists, promoted events, and secured sponsorships. -Managed social media coverage and post-event evaluations.
Traffic agent - Passenger services
2015 - 2017
-Assisted customers with baggage acceptance, check-in, and document verification. -Interpreted government travel regulations for domestic and international travel. -Coordinated aircraft dispatch and assisted distressed passengers.