AP

Angeliki Patapia Prokopiou

Tour Operations Specialist @ EF Educational Tours | AEHL

Zürich Metropolitan Area

Overview 

Angeliki Patapia Prokopiou is a Tour Operations Specialist at EF Educational Tours, with expertise in tour optimization, crisis management, and stakeholder engagement. She has a strong background in quality management and cost control, with experience in leading projects and operations at reputable organizations. Highlights of her career include roles at EF Education First as a Tour Optimization Specialist and Production Specialist, where she honed her skills in tour development and resource allocation. Her current role involves utilizing her analytical and problem-solving abilities to enhance tour operations and ensure high-quality travel experiences for clients.

Work Experience 

EE

EF Education First

  • Tour Optimization Specialist

    2022 - Current

    - Allocation & Production Management: Lead the allocation and booking strategy for tours, ensuring cost efficiency, quality standards, and flexibility for disruptions. - Cost, Quality & Inventory Control: Balance product requirements with inventory and supplier commitments, and align inventory to customer segments and service needs. - Process Innovation: Continuously improve processes to enhance quality, cost efficiency, and customer satisfaction. - Market Adaptability: Customize itineraries to meet customer requests and adapt to market-driven challenges. - Communication & Collaboration: Work proactively with suppliers, and stakeholders to foster solution-oriented communication and achieve seamless tour execution. Partner closely with Operations teams (Sales, Procurement, Tour Success, Invoicing) and Regional Offices across my regions of responsibility (Italy & Greece). - Accountability & Team Support: Support emergencies during tours, including participation in weekend shifts, fostering a solution-oriented team environment.

  • Production Specialist

    2022 - 2022

    - Production Management: Develop and execute booking strategies for experiences, sourcing suppliers that meet cost, capacity, and quality standards. - Tour Ownership: Oversee tour flow, customer experience, and quality KPIs for programs within your portfolio. - Risk & Safety Management: Proactively manage risk exposure, safety concerns, and operational emergencies on tour. - Quality Management: Collaborate with Procurement, evaluate suppliers, and align services with regional needs and customer expectations. - Customer Experience: Communicate effectively with suppliers and Tour Directors to meet customer requests and support Sales with expert product knowledge. Cross-team Collaboration: Work closely with Operations teams and departments in Canada and the U.S., including Sales, Customer Experience, and Market Development.

Margellos & Co

  • Project Manager | Operations

    2017 - 2019

  • Project Coordinator | Operations

    2016 - 2018

  • Intern | Marketing

    2016 - 2016

OS

Optima SA

  • Intern | Sales

    2016 - 2016

Education 

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