Federico Tacacho
Cloud Advisor | Data & AI Specialist | ex Microsoft
Buenos Aires, Buenos Aires Province
Overview
Work Experience
Customer Success Account Manager
2023 - 2024
As a Technical Customer Success Manager, my role involves managing the relationship between the customer and Microsoft. I serve as their primary point of contact to help them maximize the value of their current solution and generate additional value through new cloud-focused solutions. I assist customers in continuously modernizing their workplace, and my main goal is to serve as a trusted advisor to our direct customers, helping them overcome adoption challenges with their current solutions and ensuring they continue investing in new Azure, Modern Work, and Business Applications solutions. Customer Technical Environment - I accelerate business value for customers and partners by developing a comprehensive customer consumption journey (technical, operational, organizational, and educational) that encompasses IT teams, executives, and business units. I demonstrate verbally, in writing, and through live demos how customers can capture value and envision their future with Microsoft technology. Trusted Advisor - I empower customers on their journey to adopting Microsoft cloud solutions, working alongside them to visualize and define a secure strategy and architecture, and implement security controls aligned with Microsoft 365 and Azure workloads, while ensuring operational health.
Partner Technology Strategist
2020 - 2023
Responsible for successfully developing skills and talent within partners, enabling them to effectively deliver solutions and services on the Microsoft platform. I worked closely with partners to design cloud architectures tailored to the specific needs of their customers, ensuring scalable and secure solutions. By driving adoption and growth of the Microsoft platform and hybrid cloud technologies, I orchestrated technical engagements and provided strategic guidance. Key responsibilities included identifying and resolving technical gaps and blockers, managing partner relationships, and providing technical leadership to guide them towards digital transformation. I also played a crucial role in the technical qualification process, maintaining a deep understanding of their business models and strategies. Focused on partner enablement and digital transformation, I helped partners evolve through cost-effective cloud, artificial intelligence, security, and productivity solutions. I designed strategic processes to implement cloud, data, and cybersecurity technologies. Additionally, I guided them in obtaining new Microsoft designations, facilitating their transition from the previous competency model. With a collaborative approach, I supported the team in executive briefings and key sales events. I also communicated Microsoft’s product vision to the CTO community and relayed their feedback to engineering teams, fostering continuous improvements in our solutions.
Account Technology Strategist
2018 - 2020
Roles and responsibilities include: • Providing pre-sales technical/architectural support. • Evangelizing current and future MS products and technologies including full platform software roadmap. • Building and maintaining technical trusted advisor relationships with influential technical decision makers for the successful adoption and deployment of Microsoft products and technologies. • Assisting the Account Manager in formulating and executing the team’s sales strategy in meeting revenue goals and winning strategic initiatives. • Perform white space analysis based upon Microsoft’s Infrastructure Optimization Model by analyzing the current status of the customer’s installed base, purchasing and deployment history. • The ability to map a customer’s business need to technology solutions and articulate the business value of Microsoft software and position them in competitive scenarios. • Work with senior and executive level management. • Qualify opportunities by clearly articulating the opportunity return to Microsoft strategically, financially, or both. • Perform formal handoff of opportunities to appropriate opportunity owners and conduct formal, regularly scheduled team meetings to review active opportunities. • Coordinating a virtual team across different areas of technology encompassing key stakeholders in closing opportunities.
Partner Technology Strategist for Telcos & Distis
2016 - 2018
The Partner Technology Strategist (PTS) is a technology sales role which enables and develops Microsoft’s Partners. Additionally, this role work with many groups at corporate and the field sellers to influence strategies and drive revenues.
Microsoft Student Partner
2014 - 2016
Microsoft Student Partners (MSPs) are student technology leaders, empowered to build Microsoft communities on their campus and share their deep knowledge and passion for technology with their fellow classmates. Spanning more than 100 countries around the world, MSPs receive: > Leadership Experience – Host fun workshops, run hackathons, and give demos on campus to grow a community of students. > Resume Building - Enhance their promotional skills, add to their professional technology experience, and work alongside Microsoft professionals. >Exclusive Access – Receive insider training, exposure to career opportunities, and access to the latest technology events.
Microsoft Advertising provides digital advertising solutions.
SharePoint Consultant & .NET Developer
2015 - 2016
- Developer - Business analysis and solution design. - Functional / Technical Analyst, survey of the application. - Fluid contact with the client. - User training.
IT Consultant
2009 - 2014
Direct, coordinate, optimize the use of computing and communication resources of the agency's information systems, including documentation along with associated procedures. Main activities: 1. Prepare the organism's systems plan annually, implementing IT needs review processes and proposing appropriate solutions. 2. Evaluate the functioning of the systems. 3. Supervise all the processes of incorporation, modification or elimination of computer technologies in the organization. 4. Provide technical assistance to all agencies of the agency. 5. Establish contingency plans for critical functions, periodically verifying their operation. 6. Maintain an updated inventory of the agency's computing resources.