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‘Be’ human connection as you ‘do’ human connection.
Talks about Service Design, Relational Design and Team Culture
HM
Holly May Mahoney
Service Design Consultant at Holly May Mahoney
United Kingdom
Overview
Holly May Mahoney is a Service Designer, Design Coach, and Facilitator based in the United Kingdom with a Master of Arts from the Royal College of Art and a Bachelor of Arts from Falmouth University. With experience at organizations like Google, Bethnal Green Ventures, and the Royal College of Art, she excels in service design, design management, user experience, and strategic planning, focusing on sectors like Social Commerce and ClimateTech/CleanTech.
Noteworthy career highlights include her roles as a Venture Partner & Mentor at Bethnal Green Ventures and a Design Coach at the Hasso Plattner Institute of Design at Stanford (d.school), showcasing her expertise in facilitating design thinking and strategic design concepts across various industries.
Work Experience
Co-founder, Service Designer & Culture Designer
2020 - Current
Deepr is an award-winning employee experience and relational design consultancy. We're trusted by leaders at Google, TrueLayer, YMCA, British Red Cross and many more. At Deepr, Holly leads on design best practice. She was part of the team that created the award-winning* Human Connection Framework – a suite of tools for designing better connection into working environments, and has since worked with several organisations to adopt and embed these practices. She's worked with Google to create better collaboration across their design teams, designed and facilitated creative workshops that enabled a collaborative approach to creating scientific research questions at the London Institute for Medical Sciences, helped TrueLayer with their employee experience, and most recently has been working with Natural England and the Office for Environmental Protection on projects that endeavour to foster better collaboration across stakeholders throughout the UK to ensure a better future for nature and wildlife. *Awarded 'Judge's Pick' at the London Design Biennale, 2021
Service Designer & Facilitator
2020
Service Design Consultant
2019
I train, mentor and coach people, teams and organisations on how to harness their creativity to tackle complex problems.
Service Designer & Design Thinker
2019 - 2021
Tutor
2019 - 2021
Tutoring the first year of students on the MA Service Design course
Venture Partner & Mentor
2019 - 2021
Coaching and supporting a selection of BGV's tech-for-good early stage ventures – conducting weekly 'office hours' to deliver meaningful, relevant and practical advice and specific support projects to help the ventures develop and grow their businesses. Bethnal Green Ventures is Europe’s leading early stage VC for Tech for Good, investing in startups using technology to address major social and environmental challenges. We provide life-long support to our portfolio, which begins with an intensive 12-week programme.
Advisor & Design Coach
2020 - 2020
Service Designer
2019 - 2020
Supporting the Lead Service Designer to embed Service Design into the organisation, including working with the leadership to link Service Design practices to their new organisational strategy, integrating it with their 'Digital Transformation' processes and coaching their existing Digital teams on the overlap between Service Design, Design Thinking and Agile ways of working.
Design Coach
2019 - 2019
Coaching teams on the Designing for Social Systems course – https://dschool.stanford.edu/programs/designing-for-social-systems
Design Facilitator
2019 - 2019
Designing and facilitating bespoke sessions on sprint design. Latest session was in collaboration with Design Sprint Academy and focussed on Design Sprints for social change – https://designsprint.academy/design-sprint-special-events. The next conference is in Boulder, Colorado in October 2019 – https://designsprintkit.withgoogle.com/conference-2019/home
Google is a multinational corporation that specializes in Internet-related services and organizes the world’s information.
Raised $26,100,000.00 from Angel Investors LP, Kleiner Perkins, Signatures Capital, Sequoia Capital, Arnold Schwarzenegger, Shaquille O'Neal, Henry Kissinger, Google and Tiger Woods.
Education
Master of Arts (M.A.)
2013 - 2015
Bachelor of Arts (B.A.)
2005 - 2008