Jake Knostman

Staff Product Manager at ServiceNow Cloud Observability (formerly Lightstep)

San Francisco, California

Overview 

Jake Knostman is a Staff Product Manager at ServiceNow Cloud Observability, formerly Lightstep, with a background in product management roles at top tech companies like VMware and Pivotal Software. He holds a Bachelor of Science from Fairfield University and has a strong track record of success in leading product development and technical program management initiatives. Highlights of Jake Knostman's career include his roles as a Senior Product Manager at Lightstep and a Product Manager at VMware, showcasing his expertise in driving product strategy and development within high-growth tech environments.

Work Experience 

  • Staff product manager

    2022 - Current

    Developing observability workflows within ServiceNow Cloud Observability (formerly known as Lightstep)

ServiceNow Venture invests in a diverse range of innovative technologies across enterprise software.

  • Sr. Product Manager

    2021

  • Product Manager

    2020 - 2021

    Product Manager on the CredHub team. The CredHub team works to provide Cloud Foundry users with a secure credential management tool that is native to the platform. Here I get the opportunity to work in the secure credential space for both open source Cloud Foundry and proprietary VMware Tanzu.

VMware Cloud allows users to run, manage, connect and secure an entire portfolio on any cloud to any device.

  • Product Manager

    2019 - 2020

    I was the PM for the Security Triage team. Then Pivotal was acquired by VMware

  • Technical Program Manager, ISV Ecosystem

    2017 - 2019

    I work to maintain the marketplace of over 80 Independent Software Vendor (ISV) partner integrations whose technology spans a variety of segments from API management and APMs to security and data solutions. This involves coordinating with partners and other groups at Pivotal including Legal, Compliance, Product Operations, Platform Engineering, Marketing, R&D and Documentation in order to launch new integration products and make new releases of existing products. I monitor several channels of communication to organize engineering work with partners for the Platform Engineering team helping ensure our partners get access to the help and tools they need to build quality integrations that fulfill joint customer needs. A key part of the role is to advocate for our partners internally. In this, I communicate the value proposition of Pivotal Cloud Foundry and the add-on ISV solutions from our partner ecosystem to the sales team and develop sales tools that support sales execution. I also, represent Pivotal products to industry professionals, prospective customers, and partners at Pivotal and partner events.

  • Business Development Intern

    2016 - 2016

    In this role, I learned the strategy behind building an ecosystem of software vendors around a PaaS business by working with and researching independent software vendors in the Pivotal ecosystem. In one of those projects, I created over 36 web pages using Google Sites that gave internal employees easy access to information about Independent Software Vendors that provide services for Cloud Foundry customers. I also got the opportunity to work with the events marketing team to attend and assist in the making of SpringOne Platform the main Pivotal Conference.

  • Retails Operations and Strategic Operations Intern

    2015 - 2015

    I corroborated contact records in Microsoft Dynamics to improve and support the Private Client Services Sales team’s ability to locate and communicate with clients. This utilized a strong attention to detail to verify and correct contact information of current and prospective clients in the CRM system. The internship called for a combination of a fervent work ethic individually and collaboration with team members.

Russell Investment Group a global leader in multi-manager investment services, provides investment products

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