Josh Gould
Director of Product Management at Otter.ai
San Francisco, California
Overview
Work Experience
Director of Product Management, Head of Engagement
2023 - Current
Hands on product manager working at the intersections of AI and UX to build and grow useful meeting collaboration and communication tools. Recently launched new Otter.ai meeting pages with AI generated action items and AI chat channels.
Otter.ai improves business team productivity by providing an app to capture, share, and recall all meeting notes.
Raised $73,000,000.00 from Draper Associates, H. Barton Asset Management, Draper Dragon, Fusion Fund, Slow Ventures, NTT DOCOMO Ventures, Spectrum Equity, Gutbrain Ventures, Horizons Ventures and Duke Angel Network.
Group Product Manager
2022 - 2023
• PM lead for the user experience of Google Discover, an ML-powered personalized content recommendation feed with 1B+ MAU across multiple surfaces, including the Google iOS and Android apps, and the Android -1 screen. • Launched a 0-1 widget platform on the Google app home screen, enabling personalized weather, stocks, and sports updates, resulting in higher user engagement. • Collaborated with UX to develop a cross-platform design system by defining UI principles, patterns, and formats that scale across mobile and large-screen surfaces, streamlining designs to enhance user engagement and scale development workflows. • Drove innovation by building a Labs program to prototype and validate concepts, accelerating user research feedback by 10x.
Google is a multinational corporation that specializes in Internet-related services and organizes the world’s information.
Raised $26,100,000.00 from Angel Investors LP, Kleiner Perkins, Signatures Capital, Sequoia Capital, Arnold Schwarzenegger, Shaquille O'Neal, Henry Kissinger, Google and Tiger Woods.
Product Manager
2020 - 2022
• PM lead for video chat on Instagram, responsible for the overall product experience, including user interface, media quality, and operations. • Defined strategy and drove execution on cross-app (Messenger, WhatsApp, Instagram, and Facebook) video chat engagement projects, including building and optimizing a link-based video chat ‘Rooms’ product. • Supported PMs and a cross-functional team of ~50 people.
Instagram is a free photo-sharing application that enables its users to take photos, apply filters, and share them on social networks.
Raised $57,500,000.00 from Greylock, Thrive Capital, Baseline Ventures, DST Global, Benchmark and Sequoia Capital.
Product Manager
2017 - 2022
Product Manager on Facebook News Feed and Instagram video chat
Meta is a social technology company that enables people to connect, find communities, and grow businesses.
Raised $25,607,817,488.00 from ValueAct Capital.
Product Manager
2017 - 2020
• PM lead on the News Feed team, directly supporting 3 PMs and indirectly supporting a cross-functional team of designers and engineers across content, frontend, backend, and machine learning. • Led both 0-1 and high-growth optimization projects, including launching a ‘comment assistant’ on News Feed, driving 500+ million daily comments through suggested responses and a ‘Favorites’ feed that allows people to create a customized feed from their favorite friends and pages.
Stay N' Alive Productions, LLC is a social media marketing firm that provides clients with measurable profits.
Vice President, Product Management
2016 - 2017
• General manager of the Fandango San Francisco office. • Responsible for the Rotten Tomatoes product vision, strategy and roadmap and integrations with Fandango ticketing. • Managed a team of 17 PMs, designers and engineers.
Fandango is a corporation that sells movie tickets via telephone and Internet.
Raised $45,300,000.00 from TCV.
Vice President, Product Management
2012 - 2016
• Head of Product and Design for the Flixster and Rotten Tomatoes sites and apps. • Responsible for business operations and managing the Flixster P&L and defining the product strategy and design for the Flixster movie ticketing platform. • Managed a team of 12 PMs and designers. • Acquired by Fandango in early 2016
Director, Product Management
2009 - 2012
• Managed and coached a team of 6 PMs and designers responsible for the development and user experience of all Flixster platforms, including RottenTomatoes.com, Flixster.com, Flixster mobile apps (iPhone, iPad, and Android), and Flixster TV apps (Roku, PlayStation, and Samsung TV). • Collaborated with engineering and sales to design compelling advertising products to monetize the sites and apps, increasing annual revenue from $1MM to $20MM. • Acquired by Warner Bros. in March 2012
Rotten Tomatoes is a platform aggregating movie reviews from the web, and classifying good and bad reviews.
Raised $1,010,000.00 from Primus Capital and Benjamin Chiu.
Product Designer
2007 - 2008
• Joined Flixster as the first product designer and employee #10. Helped grow the company to 100+ employees, and managed the organizational and product focus changes during the acquisition of Rotten Tomatoes and the acquisitions by Fandango and Warner Bros. • During this period, I led the design and development of the Flixster iPhone and Android movies apps, which became the #1 movie showtimes and ticketing app in the US, UK and Canada on both the Apple App Store and Google Play store.
Flixster is a movie social networking site for discovering and learning about movies, and meeting others with similar tastes in movies.
Raised $7,175,000.00 from Lightspeed Venture Partners and Pinnacle Ventures.
Manager, User Interface Design
2003 - 2007
• Design lead for key PayPal consumer and developer features and services, including PayPal Mobile, PayPal China, and the PayPal Developer platform. • Managed a team of 6 designers in San Jose, CA, and 12 designers in Chennai, India. • Transitioned the design team from Waterfall to Agile, resulting in 50% faster delivery.