Karen Peacock Peacock
Limited Partner at Operator Collective
San Francisco Bay Area
Overview
Work Experience
Board Member
2019 - Current
Compensation & Talent Committee Member, Compensation Committee Chairperson Product & Technology working group
Dropbox is a smart workspace company that provides secure file sharing, collaboration, and storage solutions.
Raised $1,709,215,000.00 from JP Morgan Chase, RBC Capital, Deutsche Bank, Macquarie Group, Goldman Sachs, Bank of America and JPMorgan Partners.
Limited Partner
2019
Operator Collective is a venture fund of expert LPs, bringing together 200+ exceptional tech executives from diverse backgrounds to invest in the next generation of enterprise technology
Operator Collective is a venture fund and dream team community of Operator LPs.
Board Advisor
2022 - 2023
Chief Executive Officer
2020 - 2022
Intercom is an AI-powered customer service platform with integrated marketing automation serving over 25,000 companies globally, including Amazon, Microsoft, Facebook and Atlassian. Backed by Kleiner Perkins, Bessemer, Index, Social Capital and ICONIQ. Grew revenue by over 5x in 5 years while also turning the company profitable. Named one of the best private cloud companies by Forbes in their Cloud 100 for the last 6 years in a row. Named one of the best places to work by Inc. Magazine and one of the 100 best places for innovators to work by Fast Company.
Chief Operating Officer
2017 - 2020
Responsible for all revenue and commercial aspects of the business including all Sales, Marketing, Support, Customer Success, Business Development, Analytics & Data Science and Legal. Co-led Series D financing in 2018, raising $120M at a value of $1.275B led by Kleiner Perkins.
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
Raised $240,750,000.00 from ICONIQ Growth, Bessemer Venture Partners, Kleiner Perkins, Google Ventures and Vulcan Capital.
SVP Small Business, General Manager, other leadership roles
2009 - 2017
Karen was the SVP of Intuit's largest business, responsible for $3B in revenue globally and leading a publicly reported division. She and her team grew the business from $400M to $3B in revenue and accelerated cloud revenue and customer growth to over 40% annually at multi-billion dollar scale, building one of the world's largest SaaS businesses. Highlights: SVP Small Business Led all of Intuit’s small business products and services globally, a $3B business including QuickBooks, Accounting, Payments, and Payroll - Grew QuickBooks SaaS revenue 40% annually - Accelerated customer growth to >40% annual growth, 2M cloud customers, 5M total customers - Expanded globally, built local teams, launched products and grew businesses in 6 new countries - Responsible for moving >$300B in transaction volume annually through payments & payroll services - Doubled electronic invoicing and payments in one year - Cut payments risk losses in half and grew QuickBooks online payments customers by 45% VP / General Manager General Manager of Intuit’s $800M Employee Management Solutions Division. P&L responsibility for this publicly reported division of Intuit. Responsible for US and global payroll services, workers' compensation, and HR products. - Doubled prior rate of organic growth, accelerating revenue to $800M while expanding margins - Launched 2 major new products which grew to $20M in the first two years - Built the cloud customer base, bringing in 200K new users - Globalized, expanding beyond the US to launch in 3 new countries - Led two international acquisitions Head of Marketing and Product Management - Led marketing & product for payroll & employee mgmt for 1.3M businesses, paying 1 in 12 Americans - Delivered highest rate of new user growth in division history, doubling prior growth record - Tripled the ROI on marketing programs - Received CEO Award for Excellence in Leadership, given to ~6 people out of 8,000 employees
Intuit Turbo is an app to get financial reports and financial advice.
Board Member
2015 - 2017
Award-winning startup cloud and iPad Point of Sale solution for single and multi-location businesses. Backed by Welsh Carson Anderson & Stowe. Non-voting member per Intuit policy.
Revel Systems is a cloud-based point of sale and business management platform that helps restaurants and retailers with their businesses.
Raised $189,607,985.00 from Welsh Carson Anderson & Stowe and Welsh Carson Anderson & Stowe.
Head of Product Management for QuickBooks
2002 - 2008
Led Product Management for QuickBooks, the industry leading small business financial management solution. Successfully fought off Microsoft's entry into the space with Microsoft Small Business Accounting. Drove major product overhaul, resulting in "the best upgrade in years" (CNET) and 5 stars from PC Magazine. Delivered the highest revenue growth in prior 7 years. Developed and brought to market multiple new products from concept to launch. New products generated >$10M in year 1 revenue and won awards from Small Business Computing.
Intuit Turbo is an app to get financial reports and financial advice.
Director of Product Management
2000 - 2002
Led Product Management for SaaS enterprise software startup funded by Benchmark Capital. Reported to CEO and part of the executive leadership team. Customers included Microsoft, HP, Samsung, British Telecom, Charles Schwab, and FedEx. Company was acquired by Click Commerce.
Project Leader
1994 - 2000
Led project teams on strategy engagements from 1994-1996 and 1998-2000. Focused on technology, consumer and financial services. Promoted twice and consistently ranked in top 10% of peers.
BCG Securities focuses on wealth management with high net worth individuals.
Associate Product Manager
1997 - 1997