Lavender Huang

Administrative Specialist

2024 - Current

Front-Desk Sales Representative & Bachata Teaching Assistant

2023 - 2024

Client Services & Solutions Coordinator

2024 - 2024

Client Coordinator

2022 - 2024

• Collaborated with various teams across local offices and international Acceleration Centers, which drove the completion of client engagement acceptance procedures and project managed deliverable deadlines • Maintained the integrity of data retention by ensuring proper logging and storage of client files and working papers • Provided comprehensive technical support to staff and clients on the usage of tax software and system updates • Assisted with administrative responsibilities, including the creation of weekly reports, update of staff schedules, and communication regarding work progress, leading to seamless day-to-day operations • Contributed to the execution and facilitation of internal training sessions, ongoing meetings, and social events

Sales Development Representative

2021 - 2022

• Consulted with HR professionals on topics involving employee recognition, belonging, retention, and engagement after identifying pain points and providing value propositions to resolve the challenges or in response to their RFPs • Managed and prospected over 100 Enterprise-level organizations by utilizing an extensive tech stack (Outreach, Salesforce, Chorus.io, LinkedIn Sales Navigator, Demandbase, Zoominfo, Vidyard, Showpad) • Served as a liaison between the internal sales team and prospects; collaboratively working with Account Executives to develop relationships with assigned businesses, initiate meetings, and introduce opportunities into the sales pipeline Achievers is an employee engagement platform designed to align employee and company values. Through frequent recognition, various rewards, and listening tools, our platform reinforces and inspires the employee behaviors that drive measurable business success.

Intellectual Property Sales Consultant

2019 - 2021

• Provided an innovative internet-based trademark application service • Trained and supported by trademark and IP protection professionals for a thorough business understanding of trademark and related business services • Assess and consult clients on risk-level of trademark

Sales Associate

2017 - 2019

• Identified customer's needs and preferences to cater sales recommendation of Sony OLED TVs and sound bars in Best Buy store. • Educated an average of 80 customers per shift with extensive knowledge of Unilever products, such as Hellmanns and Becel, through demonstrations and one-on-one interactions on the sales floor. • Submitted detailed reports for inventory count, sales interactions, payroll hours, and lead counts.

Foot Patrol Operations Coordinator

2017 - 2019

• Established rapport with over 200 volunteers and fostered positive culture which optimized volunteer retention. • Implemented efficient safe-ride home strategies for volunteers which decreased transportation expenses. • Assembled portfolio reports including campus lighting audits, taxi chits, and night operation statistic logs. • Managed volunteer and staff training sessions, and assisted in recruiting and selection during the beginning of each school semester.

Intern

2018 - 2018

• Resolved inconsistent customer service complaints by streamlining staff access to relevant information; this specifically included the organization of all documents and photos into a centralized cloud-based folder and the creation of a Front of House operations manual outlining standard policies and procedures. • Evaluated Wix and Instagram analytics and assisted in formulating social media content and marketing strategies; the efforts resulted in 180,000 visits to the website (93% improvement from 2017) and a boost in Instagram followers to 26,000 unique accounts. • Increased beverage, food, and gift-shop gross sales by 500% from the previous year by maximizing and prolonging positive guest visits through the implementation of special events in collaboration with local businesses (Movie Monday, Foodie Friday, Detox-Retox Yoga, Bohemian Forest Dinner). • Reached target market through various forms of communication such as written blog articles, strategic live stories on Instagram and weekly email campaigns, with the secondary goal of engaging past customers; actions led to a 90% booking rate during the summer. • Conducted research and set up demonstrations with Point of Sales software companies to establish an integration with the Property Management System, Webrez Pro; these steps will minimize human errors, collect comprehensive data for reports, and prepare for the business' future expansion.

Event Director

2016 - 2017

• Kappa Alpha Theta is the first Greek letter women's fraternity founded - it is a platform in which members can strive in social, intellectual, and moral growth. • Participated in philanthropic initiatives, such as volunteering at blood drives held at Western University, and collaborated with charities such as the Boys and Girls Club and Ronald McDonald House in London. • Strategized the vision and oversaw logistics of annual events, including a formal banquet, grad ceremony, and holiday gala. • Served in risk management team and successfully aligned activities with Kappa Alpha Theta headquarters' by laws. • Managed a budget of over $10,000 and achieved cost savings by optimizing on partnerships with local businesses.