Marlena Kane

Healthcare Operations & Strategy Executive

Los Angeles, California

Overview 

Marlena Kane is a Healthcare Operations & Strategy Executive based in Los Angeles, California. With a background in leading customer operations and success at a stealth startup, she has held key leadership roles at organizations like City of Hope and Keck Medicine of USC, focusing on new patient access, consumer experience, and system operations. Kane's career highlights include serving as Vice President of Consumer Solutions at Fairview Health Services and leading scribe operations, training, and performance at Augmedix.

Work Experience 

SS

Stealth Startup

  • Founding Member, Leading Customer Operations & Success

    2024 - Current

LH

Luma Health

  • Advisor

    2020 - 2025

Co

City of Hope

  • Vice President, New Patient Access & Acquisition, So. California, City of Hope

    2023 - 2024

City of Hope's goal is to provide today's most in-need patients with tomorrow's cures.

Raised $400,000.00 from Hyundai Hope On Wheels.

cityofhope.org
KM

Keck Medicine of USC

  • Executive Administrator, Consumer Experience & Access

    2022 - 2023

  • Associate Administrator, Consumer Solutions & Access

    2020 - 2022

    - Drove 300% increase to virtual visit volume within a 2 month period, supporting rapid digital health adoption during pandemic - Realized 40+ percentile point improvement in Press Ganey patient experience surveys over a 9 month period - Implemented significant call center operational improvements, including but not limited to 61% decrease in abandonment rate and over 40% decrease in average hold time within a 12 month time frame - Built and scaled scheduling operations to support COVID 19 vaccination process for Keck community, including digital deployment, and selection and implementation of external overflow partner to manage significantly higher scheduling demand and volume declines - Enhanced overall care delivery approach to be more consumer centric through design and implementation of innovative nurse triage and prescription refill programs

Keck School of Medicine is a school.

Raised $4,624,435.00 from Health Net, National Institutes of Health and U.S. Department of Defense.

keck.usc.edu
FH

Fairview Health Services

  • Vice President of Consumer Solutions and System Operations Center

    2018 - 2020

    The Vice President of Consumer Solutions and System Operations Center is responsible for the ongoing executive oversight of Care Coordination, System Operations Center, Consumer Solutions Center, the Fairview Operating System and Patient Experience, including establishing the strategic direction and leading the design and execution of these functions. This role will work collaboratively to create capabilities that enhance coordination of care, build capabilities to ensure proactive, predictive, and reliable operations, and ensure Fairview develops a comprehensive management and improvement system to enable a reliable set of operations that deliver optimal outcomes related to experience, engagement, efficiency and quality and safety.

A

Augmedix

  • Head of Scribe Operations, Training and Performance

    2017 - 2018

Medical documentation, Point-of-care notifications, Structured data, Open ecosystem

Raised $161,700,000.00 from HCA Healthcare and Redmile Group.

augmedix.com
SH

Stanford Hospital & Clinics

  • Executive Director Of Value Stream Initiatives, Performance Excellence & Medicine Services

    2014 - 2017

  • Director of Strategic Operations

    2010 - 2014

  • Manager, Cancer Center

    2010 - 2010

  • Assistant Director, Performance Excellence

    2009 - 2010

  • Program Manager, Performance Excellence

    2007 - 2008

Education 

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