Ritesh Bhatia
Founder of Neviant Solutions Corp
Metro Manila, National Capital Region
Overview
Work Experience
Founder & CEO | Leadership Development, Coaching Strategies, Talent Assessment Platforms
2024 - Current
Key accomplishments include: * Established Neviant Solutions Corp to transform mid to senior talent development in the Philippines by implementing structured assessment platforms that cater to diverse industries. * Developed comprehensive coaching frameworks that enabled over 100 professionals to enhance their skills, resulting in a 30% increase in promotion rates among participants within six months. * Fostered a collaborative environment by organizing workshops and training sessions that improved participant engagement by 40%, creating pathways for future leaders across various sectors. * Leveraged technology-driven solutions to streamline learning processes, reducing time spent on administrative tasks by 25%, allowing coaches to focus more on individual participant growth. Skills: Leadership Development, Coaching Strategies, Talent Assessment Platforms
Partner
2024
As a Partner at Positive Momentum, the focus is on empowering clients to become catalysts for change. This role involves crafting tailored consulting strategies that drive growth and profitability while addressing the ever-evolving challenges of talent acquisition. Implementing organizational transformation frameworks resulted in a remarkable 40% increase in client retention rates. Engaging with diverse teams through workshops has also elevated leadership capabilities by 50%, showcasing the commitment to fostering environments where growth is not just possible but encouraged. Competencies: Consulting Strategies, Talent Development Frameworks, Organizational Change Management
Executive Vice President | Operational Excellence, Business Transformation, Client Strategy
2008 - 2023
Key accomplishments include: * Spearheaded operational strategies for major global clients in Technology, Telco, Travel, and BFSI sectors, achieving a 30% reduction in total cost to serve through targeted outsourcing initiatives. * Implemented comprehensive business transformation tools that improved operational efficiency by 25%, streamlining processes across diverse client portfolios while enhancing service delivery standards. * Developed strategic partnerships with key stakeholders which increased client satisfaction scores by 40%, ensuring long-term relationships and repeat business opportunities. * Led cross-functional teams in executing large-scale projects that delivered measurable improvements in productivity and performance metrics across multiple regions. Skills: Operational Excellence, Business Transformation, Client Strategy Development
Teleperformance is an outsourcing company that provides services for debt collection, telemarketing, CRM, and communication.
Raised $1,519,448,397.00.
Outsourced Operations Manager | Opex Management, KPI Development, Project Deployment
2004 - 2008
Key accomplishments include: * Spearheaded the management of outsourced sites in the Philippines, enhancing operational efficiency by 25% through effective Opex management and strategic vendor relations. * Developed and implemented key performance indicators (KPIs) that drove accountability across teams, resulting in a 30% improvement in service delivery metrics over the project duration. * Successfully deployed multiple key projects for vendors in the Manila region, ensuring alignment with corporate objectives and achieving a 20% reduction in project turnaround times. * Established robust operational frameworks that streamlined processes across various outsourced functions, leading to a significant decrease in operational costs by $150k annually. Skills: Opex Management, KPI Development, Project Deployment
Dell transforms computing and provides high-quality solutions for people and businesses to be ready to move forward.
Senior Manager | Transitions Management, Operations Optimization, Cross-Selling Strategies
2003 - 2004
Key accomplishments include: * Spearheaded the ramp-up of the Collections/Outbounding process from inception to 300 full-time employees within a year, establishing a high-performing operational framework that set industry standards. * Developed and implemented cross-selling strategies that enhanced revenue streams, contributing to a significant increase in gross margins across all operational processes. * Delivered a robust P&L management approach that ensured financial health for the company while maintaining operational excellence and client satisfaction. * Created best-in-class operational practices that streamlined processes and improved overall efficiency, resulting in reduced turnaround times by 25% across various functions. Skills: Transitions Management, Operations Optimization, Cross-Selling Strategies, P&L Management, Team Leadership.
Service Delivery Leader | Contact Center Operations, Team Leadership, Training & Development
2001 - 2003
Key accomplishments include: * Spearheaded the launch of the Charge Cards division Contact Center in Gurgaon, successfully establishing operations for a team of 200 employees within a tight timeline of 11 months. * Developed comprehensive training programs that enabled rapid onboarding of new hires, reducing ramp-up time by 30%, significantly enhancing team productivity from the outset. * Managed high-volume transition queues effectively during the launch phase, ensuring seamless service delivery that met or exceeded KPIs set by American Express. * Implemented operational best practices that improved customer satisfaction scores by 25%, contributing to a more efficient service delivery model within the organization. Skills: Service Delivery Management, Operations Strategy, Employee Training & Development
American Express Travel Related Services Company, Inc. provides financial and travel related services for consumers and companies.
Duty Manager | Front Office Management, Revenue Generation, Client Relationship Management
1996 - 2000
In the role of Duty Manager at Taj Hotels Resorts and Palaces, led front desk operations for India's largest luxury hotel chain. This experience was pivotal in honing the skills necessary to thrive in a fast-paced hospitality environment. Successfully generated substantial revenue through strategic room sales while personally engaging with high-profile clients upon their arrival. Managed the intricate logistics involved with large delegate movements and groups that had significant revenue potential. By focusing on team development and operational excellence, trained front office staff to improve service quality and efficiency—resulting in a remarkable increase in guest satisfaction scores by 30%. The joy of creating memorable experiences for guests was truly rewarding and laid the foundation for a career dedicated to fostering growth and excellence in various industries. Competencies: Hospitality Operations, Revenue Generation Strategies, Team Leadership