Suzan Harvey
Change Management
Melbourne, Victoria
Overview
Work Experience
Change Advisor
2023 - Current
As the Change Advisor I support the development and implementation of communications, change management, training strategies and plans for JCU’s corporate systems to drive continuous improvement and increase adoption of change initiatives.
Learning & Development Specialist
2023 - 2023
My role was to manage the learning and development requirements for the organisation. During my time with TSIRC, I had opportunity to implement a new Learning Management System (LMS), which provides greater usability and offers staff access to a suite of current compliance training and a library of additional eLearning topics.
Learning & Organisational Development Manager
2020 - 2023
The purpose of my role is to develop and implement L&OD solutions which assist in delivering our Consumer and Operations business strategies and build a ‘winning organisation’. This includes partnering with our leaders and people to embed the people practices, facilitate the development of career pathways, support the HR/OD strategic roadmaps and work with stakeholders to identify opportunities for continuous improvement.
Learning Capability & Culture Organisational Advisor
2019 - 2020
Providing guidance, support and solutions on a range of learning and organisational development initiatives and projects critical to the achievement of the business strategy. Including working in partnership with the P&C team to develop, manage and coordinate organisational development projects to support career development, staff capability and engagement.
Learning & Development Advisor
2018 - 2019
My role was responsible for the planning, implementation, coordination and evaluation of innovative and contemporary learning and development programs on a national basis. Higgins Coatings is Australia's premier commercial painting contractor with over 65 years of experience in providing a complete painting maintenance solution to a broad range of industries.
Client Learning Solutions Consultant
2015 - 2018
My role and passion is to work with our clients to discover the heart of the challenge so as to shape and deliver the best learning solution for their people and business. This includes being involved in the design of the learning solution, through collaboration, understanding needs, managing multiple stakeholders and building long-term partnerships through on-going quality relationship management. I also have a keen passion for Human Centered Design Thinking and have worked on a variety of programs with our awesome team at Phuel; from developing capability in Design Thinking (IDEO tools) to taking a specific business challenge and utilising Design Thinking to ideate through to a prototype. For 21 years, Phuel have been helping organisations to solve their challenges and unlock the potential in their people, in order to anticipate and prepare for a rapidly evolving future. They are passionate about challenging, developing, motivating and empowering individuals within organisations to increase self, team and organisational performance. Through the potent combination of world-class facilitators, proven training techniques and world-leading, bespoke training programs Phuel ignite passion, inspire change, help people grow and connect in order to ensure that organisations get the very best possible return on their single biggest investment – their people. The pic below is from our recent partnership with the C2 Innovation Event in Melbourne! Needless to say I had a great time facilitating the Ball Pool!
Principal Soprano
1992 - 2018
Suzan Harvey is a classically trained lyric soprano. Her voice, whether in opera, concert or recital is known for possessing a rich, emotional and elegant quality. Suzan’s vocal versatility and musicality combined with her charismatic stage presence engages and paints captivating character portraits on both the opera and concert stages. For more details see: www.suzanharvey.com
Senior Client Advisor
2013 - 2015
My role was to consult with clients to ensure that their learning and development needs are fully understood so as to be able to successfully design and deliver a tailored learning solution. This included requirements analysis and consulting with the design team to ensure that the solution meets the clients needs, through to stakeholder management and project delivery. This also included developing new business and account management whilst ensuring long-term partnerships through on-going quality relationship management. The Maura Fay Group is a corporate learning and development organisation focussing primarily on developing optimal and sustainable communication, relationship, management and leadership skills and capability.
State Sales Manager
2010 - 2013
My role as the State Sales Manager was to lead and manage the sales team so as to successfully deliver high quality training solutions for our clients. Our goal was to achieve revenue targets and continually provide needs based training solutions that deliver real and sustainable learning outcomes/benefits. My role was to also consult with clients in the Logistics and Manufacturing sector, understanding needs relating to L&D requirements, providing tailored and flexible solutions.
Business Sales Manager
2009 - 2010
ABEX Training Group is a nationally registered training organisation that assists organisations in delivering government funded and non funded training solutions. As the Sales Manager I was responsible for identifying and winning new business opportunities for employers to train staff through the Australian Apprenticeships Traineeship Program. Key to this role was the responsibility of developing, mentoring and managing the sales and administration team with the aim of ensuring they were achieving sales and operational targets and providing our clients with the highest level of service.
Education
ICAgile - Agile Fundamentals
2018 - 2018
Cert IV TAE
2015 - 2015
Post Grad
1995 - 1998
BA
1989 - 1992