Zareena Sultani
Strategy & Execution | Relationship Builder | Operational Excellence | Co-Founder of Milk Chai
New York, New York
Overview
Work Experience
Angel Squad Member
2025 - Current
Angel investing community along side Hustle Fund.
Co-Founder
2022 - 2025
Current status of company: R&D Phase testing Market Validation My role as Co-Founder: - Product Development - R&D - Got-To-Market Strategy - Business Development / Partnerships
Sr. Project Manager (Special Projects)
2024 - 2024
4 month contract opportunity to support an emerging e-commerce brand in daily operations and department alignment. Cross-functional leadership: Worked closely with the CEO to prioritize and execute strategic initiatives, assessing risks and opportunities to drive business growth in the fragrance industry. Business development: Partnered with cross-functional teams, including Product and Marketing, to provide thought leadership and support for go-to-market strategies that fostered business development. Represented the CEO in key meetings, ensuring decisions were communicated clearly and followed through. Served as the strategic liaison for customer interactions, resolving issues quickly across Marketing, Branding, Data, Technology, and Operations teams. Process improvement: Increased operational efficiency by 40%, resulting in cost savings equivalent to 2 FTEs, through the creation of project governance frameworks tracking critical metrics such as Completion Rate and Target Date Variance, enabling quicker identification and resolution of issue.
Program Manager
2022 - 2023
A thought leader for Open Innovation tech in e-commerce, retail, CPG, Media & Ad space for Corporate Partners such as Estee Lauder, Nike, Chick-fil-A, etc. Led and Managed: complex portfolio of GTM projects and programs from initiation to implementation, driving $2.5 million in revenue growth by targeting new technologies and accounts in Retail, Media Ad, and CPG sectors. Relationships: Established and maintained long-term partnerships with over 20 corporate clients, achieving a 100% renewal rate and facilitating new product launches. Product Implementation: Managed escalations & client/vendor relationships across EMEA, APAC, and LATAM, ensuring alignment on project objectives implementation. Executed: technical rollouts across 30+ retail locations, enhancing customer experience and driving a 15% increase in engagement.
Plug & Play Topeka is a Venture Capital company that offers corporate Innovation, open Innovation, and accelerator Programs.
Sr. Program Manager, People Operations
2020 - 2022
Developed COVID-19 Response System: Created and managed an evergreen tracking system for the company's Return-to-Office initiative, coordinating weekly executive meetings, tracking decisions, and executing tasks. Designed and implemented internal systems framework for L&D , optimizing online training experience - developed SOP's, conducted QBR's and process improvements. Enhanced Onboarding at Facebook: Led global projects to improve onboarding for Facebook's People Operations by developing an internal tool that reduced manual intervention by 20% cost savings of $500K per year. Optimized Remote Time-Tracking: Gathered requirements and enhanced Facebook's time-tracking tool (Replicon) for remote work, ensuring SOX compliance and accurate time monitoring for non-exempt employees resulting in cost savings of $200k per quarter. Optimized Training Processes: Managed growth-focused initiatives in People Operations, reducing onboarding time and creating user-friendly training modules, leading to a 30% increase in completion rates. Streamlined Vendor Operations: Developed internal tools to clarify job roles and enable real-time training, boosting team efficiency by 40% and cutting training time by 50% with cost savings of 2 FTE ($300K per year). Collaborated on L&D Programs: Worked with operations, client, and vendor teams to deliver effective Learning & Development programs. Managed Client-Vendor Relations: Acted as the key link between client partners and vendor teams, handling daily escalations and maintaining strong relationships. Reduced Program Costs: Strategized and executed company-wide initiatives that cut costs by over $1,000 per month by reducing last-minute program cancellations.
Meta is a social technology company that enables people to connect, find communities, and grow businesses.
Raised $25,607,817,488.00 from ValueAct Capital.
Project Manager - Strategy & Execution Associate (EPMO)
2019 - 2020
Led and was part of PMO Leadership Team. Internal workflow creation by optimized policy and procedures for CX team using Six Sigma Principles (DMAIC) while managing CRM tools such as Salesforce and JIRA. Identified and capitalized on new market opportunities by managing the rollout of major policy and procedure improvements, resulting in over $100K in monthly cost savings and reducing fund processing times for customers by 3 days. Developed data-driven strategies using SQL and Tableau: Developed and managed Tableau dashboards to monitor company-wide sales metrics, providing real-time data insights for more informed decision-making. SQL-driven marketing campaigns: Utilized SQL to lead targeted marketing campaigns for the Customer Support Department, focusing on untapped customer segments. This resulted in a 30% increase in new customer calls and a 45% boost in landing page views quarter-over-quarter. Managed CRM tools such as Salesforce and JIRA.
Business Operations Analyst
2017 - 2019
Lending Club is an online financial community that brings together creditworthy borrowers and savvy investors.
Raised $392,230,000.00 from Two Sigma.
Embassy of Kabul - VSFS Intern
2017 - 2017
Helps formulate U.S. policy on the prevention of, responses to, and accountability for mass atrocities.
Business Consultant
2016 - 2017
Recruiting Coordinator
2015 - 2015